FAQs
Friends don't let friends pay for shipping, that's why we ship all our packages for free, all over the world!
Returns are at your own expense (With the exception of Dutch returns, which are free).
All orders are shipped within 24 hours (excluding weekends).
Our return policy allows you to return unused products within 30 days of receipt. As soon as we have received your returned item(s), we will exchange them or refund the purchase amount as soon as possible. Returns will only be accepted if the items are unused and unwashed, with all original Wrong Friends labels attached and in the original packaging. You can return the items to:
Wrong Friends warehouse
Pruisische Veldweg 4
7552 AC Hengelo
The Netherlands
Let us know what went wrong! Send us an email at info@wrong-friends.com (you will usually receive a response within 24 hours). We will solve the problem like real friends do.
To become a Wrong Friends reseller, you must meet a number of conditions. We are happy to discuss the options with you. Contact us by email: barry@wrong-friends.com
The Wrong Friends customer service team is ready to assist you with any question you may have. You can contact us at:
Email: info@wrong-friends.com
Instagram: @wrong.friends