FAQ

Absolutely YES! It doesn’t matter where you live, Wrong Friends is there for you!

Ps. We only don’t ship to post office boxes.

Orders placed before 18.00 CEST time, will be shipped the same day. The estimated delivery time is depending on the country and the local custom clearance. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Netherlands, Belgium and Germany: 1 - 2 business days

Europe: 3 - 5 business days

Outside Europe: 5 - 10 business days

Our returns policy allows you to return products unused within 60 days of receiving them. Once we've received your returned item(s), we will exchange them or refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Wrong Friends labels attached and in the original packaging. You can send the items back to: 

Wrong Friends warehouse

Twekkelerweg 263

7553LZ Hengelo

The Netherlands

Ps. please a note with the instructions for the warehouse.

Please let us know what went wrong, you can call us, email us or shoot us a message thru our social media channels. We will solve the issue, like real Wrong Friends do.

- iDeal

- Paypal

- Bank contant/Mister Cash

- Visa and Mastercard Creditcards

- Sofort Banking

- Afterpay

- Bitcoins

We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? You can contact us by:

- E-mail: info@wrong-friends.com

- Phone: +31 (0)85 06 02 000

(available Monday to Friday, 09:30 to 21:30 CEST).

- Instagram: @wrong.friends

- Facebook: WrongFriendsClothing

To become a Wrong Friends retailer, you must meet several conditions. We would be happy to discuss the possibilities with you. Please contact us by email: sacha@wrong-friends.com

The Wrong Friends customer service team is available to assist you with any question you got. you can contact us by:

- E-mail: info@wrong-friends.com

- Phone: +31 (0)85 06 02 000 (available Monday to Friday, 09:30 to 21:30 CEST).

- Instagram: @wrong.friends

- Facebook: WrongFriendsClothing